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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wyatt Conn

Wyatt Conn

March 17, 2025

5  out of  5
rating by Wyatt Conn
"The folks up there at the Pinetop location are amazing. Erika set up my home, auto, and life insurance. She made everything easy and explained things clearly. The process couldnt have been better. I Highly recommend her and the team!"
We responded:
"Thank you Wyatt! I am so glad Erika was able to take care of all of your home, auto and Life insurance needs. We appreciate your business and are here to help anytime! ~Carin Rubin, State Farm Agent"
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thomas briggs

March 14, 2025

5  out of  5
rating by thomas briggs
"Extremely helpful. Great staff"
We responded:
"Thank you so much for the 5 stars Thomas! I am so glad you have been well taken care of. We appreciate your business and if you need anything at all, please do not hesitate to ask! ~Carin Rubin, State Farm Agent"
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Myd

February 17, 2025

5  out of  5
rating by Myd
"Very professional, helpful, and great communication. I am very satisfied with my State Farm agency."
We responded:
"Thank you so much for your review! We are so happy you are pleased and we appreciate your business. Please let us know if there is anything at all that we can do for you! ~Carin Rubin, State Farm Agent "
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Kendall & Heidi Robison

February 13, 2025

5  out of  5
rating by Kendall & Heidi Robison
"We were pleased with the speed and professionalism that Jenny of Carin Rubin - State Farm Insurance took care of business for us over the past week. As long as we provided needed information, everything moved along smoothly. There was never any question as to whether coverage would be in place on time."
We responded:
"Thank you Kendall and Heidi! We are so grateful for your review and feedback. Jenny is a gem who cares about providing the best and most efficient service available to our customers. We are lucky to have her as part of this wonderful team. Glad your experience met your expectations. We appreciate your business and we appreciate YOU! Please let us know if there is anything at all that we can do for you! ~Carin Rubin, Agent "
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Dolores Chapman

February 11, 2025

5  out of  5
rating by Dolores Chapman
"We are so appreciative to Carin Rubin's amazing team. We own multiple vehicles and were looking to see where we could possibly save on our premiums. We thank Kaylee for always answering our questions promptly & for her kindness every time I call. She recommended we sit down and review all of our policies with Dana and we are so glad we did. Dana took so mauch time going through each of and every one of our vehicle policies, our home, and umbrella policies. She explained everything thoroughly and explained to us the coverages and where we could save and where we did need extra coverage. She is genuinely honest, knowledgeable, and truly cares. We are so thankful for her obvious dedication and time. We know that this office and team has your best interests in mind. We highly recommend Carin Rubin's office and thank you again Kaylee and Dana!"
We responded:
"Awww thank you so much Dolores! Our whole team absolutely adores you and I am so grateful for your business and for your kindness! It is always a joy to have you in the office and I am pleased and proud that my team was able to take such wonderful care of you."
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Maria Donaghy

January 27, 2025

5  out of  5
rating by Maria Donaghy
"Adriana did a great job!"
We responded:
"Thank you so much for your review Maria! I am happy to hear that Adriana was able to provide you with such great customer service! Please don't hesitate to let us know if there is anything at all that we can do for you! ~Carin Rubin, Agent"
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Meghan Prater

January 24, 2025

5  out of  5
rating by Meghan Prater
"State Farm is the best insurance company hands down. I had an out of state policy with amazing discounts and was worried how that would transfer over when I moved to Arizona. Angelica Gutierrez out of the Eagar office helped walk me through the process step by step, explaining what each of my options were and how to maximize my coverage in its entirety so I was able to keep the coverages that were important to me without compromising my family’s safety to save a couple dollars. Because of her dedication to me as a policy holder I ended up adding additional vehicles and even my home as my family has grown. I received genuine service and I am set up to protect myself with unparalleled support if a tragic accident ever was to occur. They have the best customer service & I will be with State Farm for life!!"
We responded:
"Wow Meghan! Thank you so much for this amazing we review. We are humbled. I truly feel blessed to have such a wonderful team that cares about our customers and Angelica is certainly one of the best! If there is anything at all that we can do for you, please do not hesitate to let us know. We are here for you and appreciate your business! ~Carin Rubin, Agent"
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Linda Cullen

January 7, 2025

5  out of  5
rating by Linda Cullen
"My husband and I were checking on a new insurance policy last Sept. 2024 & found that State Farm had so much better rates. We walked in (no appointment made) & Agent Carin Rubin greeted us with a true smile and went over everything with us! We cancelled our other insurance co right away! She was very professional, yet personable. We also want to thank Dalin P. for his help! All the staff in her office were great & helpful! Thank you to all! Happy New Year 2025!"
We responded:
"Awww thank you so much Linda! What a wonderful compliment! I am humbled and grateful. We are so happy to have you as a customer and very glad we were able to help you! Please come see us if you need anything at all. ~Carin Rubin, Agent"
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Dave Byers

December 6, 2024

5  out of  5
rating by Dave Byers
"We saved a ton of money by switching from Geico to State Farm. Caitlyn was awesome. Customer service from her was beyond excellent! Thanks Caitlyn!!"
We responded:
"Dave thank you so much for you glowing review! It means so much to me to see my team recognized for their efforts. They really do care about all of our customers. I am so glad we were able to save you money and very grateful for your business! Please reach out if you need ANYTHING at all! ~Carin Rubin, State Farm Agent "
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Sandra Potts

November 4, 2024

5  out of  5
rating by Sandra Potts
"I recently had a review of my policies with Krystal from Carin Rubins State Farm Agency in Pinetop, AZ. What a pleasure it was to speak with Krystal. She reviewed my policies, answered, my questions in such a knowledgeable and friendly manner that by the end of our conversation we felt we had made a new friend. State Farm Insurance is lucky to have such a valuable person working with the Carin Rubin office."
We responded:
"Sandra thank you so much for your review. We appreciate you and your business very much. You are correct in that I am very blessed to have Krystal on my team. This is my third and final agency that I have worked at (and now own) and I have taken her with me everywhere I go. I am truly grateful for your acknowledgement of her efforts and even more her amazing compassion for our policy holders. Thank you again and if there is anything you need at all, please don't hesitate to reach out! ~Carin Rubin, State Farm Agent "
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Cathy Penrod

October 16, 2024

5  out of  5
rating by Cathy Penrod
"Excellent service! Erica set me up on autopay for my entire package and it went so very smooth and easy, Erica was awesome! I purchased an additional vehicle and Dana helped me, she made it an excellent, easy experience! Crystal did my annual review today and she did a very efficient review, answered my question and was superb! What a wonderful experience from these three ladies! Thank you all very much!"
We responded:
"Thank you so much, Cathy, for your glowing review! We're thrilled that our team made the experience smooth and straightforward for you. Thanks again for choosing us! -Carin"
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Steve Miller

July 23, 2024

5  out of  5
rating by Steve Miller
"Today I spoke with Krystal A. Miller (no relation) who is an insurance professional with Carin Rubin's State Farm Agency in Pinetop, Arizona. The discussion centered around an annual insurance review of my policies and coverage options. I was extremely impressed on Krystal's knowledge of the insurance coverages including her abilities in discussing very detailed areas which demonstrated to me her level of expertise. More importantly, she spoke at a level to make sure I completely understood her coverage explanations and was extremely patient and professional in her delivery of the information. I hope State Farm Insurance realizes the value of such an outstanding individual and if you're lucky enough to get this individual you will Not be sorry. Thank you, Krystal! Sincerely, Steve Miller (Not the Band)"
We responded:
"Steve thank you so much for your 5 star review! And more so, thank you for recognizing Krystal and her exceptional skills. We are so grateful to have your business and if there is anything we can do to help you, please let us know. ~Carin Rubin, State Farm Agent"
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Michelle Tyler

July 16, 2024

5  out of  5
rating by Michelle Tyler
"We needed insurance to cover community gates and fence areas as well as a policy to protect board members from liability actions. This agency reacted quickly to put together a policy and to implement it in two days! Miracles do happen. Our agent was a joy to work with and the cost of the policy was very low! We are very happy and grateful!"
We responded:
"Thank you for the 5 star review, Michelle! I am glad to hear you are satisfied with our service but you made it easy for us by being so lovely to work with as well! We are always here to customize policies that work best for you. -Carin Rubin, State Farm Agent"
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Jim Bannon

July 16, 2024

5  out of  5
rating by Jim Bannon
"How HARD will Carin Rubin work..... NOT to Learn / Grow? Hard to LEARN when you close ears and EYES. Cut off Pathway to Learning. #Listen2Learn #Watch2Learn AMAZING! #Compliments of #MagiKube(TM) - "The Most POwerful COMMUNICATION Tool. Know to Mankind(TM) #EngageDirectMeasure with #Call2ACTUIONSymbols(TM) Good thing you are not running for OFFICE :-)"
We responded:
"Thank you Jim, for your 5 star review! "
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Melissa Haider

July 10, 2024

5  out of  5
rating by Melissa Haider
"The office is so friendly and kind. I received a quick quote that is competitive."
We responded:
"I am so glad to hear about your positive experience with our office. Thank you for leaving us review, Melissa, and we look forward to working with you. – Carin Rubin, Agent"
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Apache Moon

June 4, 2024

4  out of  5
rating by Apache Moon
"I have been here a few times and sometimes I feel a little lost when I come in because everyone is busy. I would say the wait time is between 5 to 15 minutes. They are helpful once you do get to see someone and I appreciate them explaining and helping me through the process of different Insurance questions I have."
We responded:
"Thank you so much for your feedback! I am sorry to hear that you have had to wait. We certainly have times where we can get busy helping our customers with all their insurance needs BUT we are always looking for ways to improve our efficiencies and service levels so your feedback really helps! I am pleased to hear that we have been able to answer all your questions and ensure that you have a good understanding of your coverages, etc. Please feel free to call me or visit anytime to discuss any concerns or needs you may have! ~Carin Rubin, Agent"
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Tara Kinsel

May 31, 2024

5  out of  5
rating by Tara Kinsel
"The staff is so helpful! They really helped us after our car was totaled. Caring, friendly, and really nice."
We responded:
"Tara, thank you so much for your feedback. While I am so sorry about your accident, especially a total loss, I am so happy to hear that we were able to help you at such a difficult time! We appreciate you so much and helping people like yourself why we do what we do and do it with pride. Please let us know if there is anything at that we can ever do for you! ~Carin Rubin, Agent"
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David Yonko

May 7, 2024

5  out of  5
rating by David Yonko
"I appreciate their personalized service along with their competitive rates! Thank you Carin Rubin and staff!"
We responded:
"Thank you so much David! Working with you and your wife has been a pleasure. I appreciate you. your business and also THANK YOU for all you do for the Pinetop-Lakeside community! ~Carin Rubin, State Farm Agent"
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Sonora Molina

May 7, 2024

5  out of  5
rating by Sonora Molina
"Erika made switching insurance companies effortless for me. She helped me pick the right coverage and was very easy to work with. I will recommend her to any friends and family that need to switch or start a new policy !"
We responded:
"Thank you so much Sonora! I appreciate you and thank you for recognizing Erika and her efforts. We so blessed to have her on our team and I am glad to hear she was able to help you with your insurance needs and ensure you had proper coverage. I will make sure her efforts are recognized! Thank you again for your business, feedback and review! ~Carin Rubin, State Farm Agent"
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rick spradlin

March 28, 2024

5  out of  5
rating by rick spradlin
"This has been a great agency. I change vehicles alot and ask for pricing etc . They have all been awesome to work with. Shout out to Dana . She is very quick on responses"
We responded:
"Rick thank you so much for this wonderful feedback! You are always a joy to work with! We appreciate you and your business! p.s. Good luck to your wife and her studies! ~Carin Rubin, Agent"
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Ryanna Hendrix

March 23, 2024

5  out of  5
rating by Ryanna Hendrix
"When our previous agent retired, we were transferred to Carin. A short time later, Carin's very friendly staff reached out to schedule a meeting to go over our policies and confirm information on file. Our previous agent never did this, and we learned she makes these meetings yearly. Wow! We are very impressed by her thoroughness and professionalism. We are very grateful to have Carin as our agent! Thank you!"
We responded:
"Thank you so much Ryanna! It has been such a pleasure working with you and Scott! I look forward to years of working together to protect all the things that are most important to YOU! ~Carin Rubin, State Farm Agent"
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Lionel Evans

March 13, 2024

5  out of  5
rating by Lionel Evans
"We switched our service over from Farmers to State Farm. I worked with Dana during the transition. She was very professional and answered all our questions and made it a seamless, smooth transition."
We responded:
"Thank you so much for you feedback Lionel! We appreciate your business and I am so pleased to hear that Dana took such great care of you! If you know of anyone who else who might benefit from our services, please send them our way. If you need anything at all, do not hesitate to reach out. We look forward to working with you in the years to come! ~Carin Rubin, Agent"
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Jarrod Karimi

March 5, 2024

5  out of  5
rating by Jarrod Karimi
"Carin Rubin Cares!"
We responded:
"Thank you so much Jarrod! Myself and my team really do care and we appreciate you! Anything you need, just let us know! We are heere to service the White Mountains and all of Arizona! ~Carin Rubin, Agent- Pinetop-Lakeside, Show Low"
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Sophia Miller

December 11, 2023

5  out of  5
rating by Sophia Miller
"Love this place, the workers explained and helped me to understand what insurance i choose and keeps me updated"
We responded:
"Thank you so much Sophia! We pride ourselves on educating our customers and providing customized coverages to fit each person's needs and budget. We are here for you! Thank you for your business! ~Carin Rubin, Agent"
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Richard Jolley

December 9, 2023

5  out of  5
rating by Richard Jolley
"Her daughter was so Helpful and friendly, great rates!!"
We responded:
"Awww Thanks so much Richard! Caitlyn and the entire team pride themselves on great customer service and we look at our policy holders as an extension of our own families/friends. Your review is a great compliment. Thank you for taking the time to acknowledge her efforts! ~Carin Rubin, Agent "